At Chris Reck, we strive to ensure the complete satisfaction of our customers and clients. We understand that sometimes, a product or service may not meet your expectations. In such cases, our Refund Policy outlines the process and conditions under which a refund may be provided.
Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
The refund request must be made within 30 days from the date of purchase or service delivery.
The product must be returned in its original condition, unopened, and with all original packaging, accessories, and documentation (if applicable).
For services, the work must not have been completed or delivered, or the service must not have met the agreed-upon scope or quality standards.
Please note that certain products and services may be exempt from refunds. These include but are not limited to:
Custom or personalized items
Sale or discounted items
Digital products or downloads
Gift cards or vouchers
Perishable goods or items with a limited shelf life
To initiate a refund request, please contact our customer support team via the contact information provided on our website. Be prepared to provide your order number, proof of purchase, and a detailed description of the issue. Our team will review your request and determine if you are eligible for a refund.
If your refund request is approved, you will be required to return the product (if applicable) to the address provided by our customer support team. You will be responsible for covering the cost of return shipping.
Upon receipt and inspection of the returned product (if applicable), or once we have confirmed that your service is eligible for a refund, we will process the refund to your original payment method. Please allow [number of days] business days for the refund to appear on your statement.
Exchanges and Store Credit
In certain cases, we may offer exchanges or store credit instead of a refund. This will be determined on a case-by-case basis by our customer support team.
If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us through our website's contact page. We are always here to help and will work with you to resolve any issues you may have with your purchase or service.